Did you see what we did there…?

A bit of a play on ‘CLM’. We’re not just about the Legal Management of your Connections, we work with our customers front of mind across everything we do.

In Laura Wilson’s Director’s Statement for the year ahead she described our customers as being ‘our world’. And they are. You are. So much so that over the next quarter we’re going to be focussing on why and how we work with a Customer Leading Mindset at CLM.

We’ve got lots of activities planned which you’ll hear about shortly, but in case you were wondering what we’re already doing on the ‘Customer Leading Mindset’ front, here’s a quick summary:

Our new website

Relaunched last year with navigation tailored to helping our customers find the information they need:

• It features a dedicated ‘our services’ page, which explains how different aspects of our work can be tailored to individual customer requirements
• We’ve broken down our customer journey into eight simple steps, so you know what to expect through the course of a project
• And of course our new customer platform, CLM Live can be accessed directly through the site.

CLM Live

We launched this last year as an information hub and to provide live updates on all projects for our customers. Since launching:

• Productivity levels have increased for both our team and our customers
• Visibility of information is improved for all parties
• Jobs are being delivered more efficiently and with absolute clarity on timeline

Communication

Our #CommunicatingLandrightsMatters campaign ran last year, focussing on the who, why, where and when of keeping stakeholders informed. Proactive communication remains one of our stand-out credentials at CLM and it goes without saying, that starts with our customers.

So, with much more to come on this subject, join us for the journey and if you want a landrights service provider which is truly focussed on putting its customers first, drop us a line.