We recently launched our new customer platform – CLM Live, and with it, brought a whole new perspective to how we communicate. Our lead coordinator Chris Neville project managed its development and launch, so to get to know how it works, we asked him a few questions.

Why CLM Live was developed? 

CLM Live was born from an idea about giving full visibility to all clients on their projects, providing them with information which was immediately available.

How did you determine what information it should contain? 

It’s based on the information we track internally, set as key milestones. Each is a key point in the lifecycle of a legal agreement, so lets the customer to know exactly where legals are up to and what steps there are left before completion

Who devised the navigation for it? 

Simplicity was key. We didn’t want people to have to go into a menu, then sub menus galore. We wanted a home page and then a separate screen for each agreement which displayed everything. The easier it is to use, the more effective it will be.

What sort of comments have you received from customers who have tested it, or tried it since launch? 

So far, the feedback has been extremely positive. With customers commenting on how it should make their lives even easier going forward.

Do you think this will replace other forms of communication – or reduce the need for them maybe?

I think it will enhance how we communicate, rather than replace anything we currently do. There’s a place for lots of different communication methods and we value the time we spend talking to clients. CLM Live is more about making it easier to access information about vital project updates.

What key benefits do you think CLM Live will bring for CLM and for your customers? 

Mainly in enabling instant access to information and full visibility of the legal process.

Are you considering further scope for CLM Live in the future – as an app maybe? 

There are plenty of ideas we have in mind for future builds, such as allowing clients to run off reports and potentially syncing in the financial side to a project, allowing for better budget tracking for our clients.

If you’d like to find out more about CLM Live, drop the team an email at [email protected]