Director’s Statement 2025
We’re now officially into our second decade. I don’t think anyone who knows us could possibly have escaped our 10-year anniversary celebrations last year – and I make no apology for that. I’m proud of what CLM has achieved; I’m incredibly proud of our team and I feel I honoured that so many respected companies and industry contacts choose to work with CLM as their landrights services provider – so our celebrations were well deserved.
On a more serious note though, one of the attributes of CLM which has driven this success, is our desire for constant improvement and evolution. So, as we embark on a new year, you won’t be surprised to hear we have plenty in store.
Improving communication
Many of our clients are kind enough to commend us on our communication – but there is always scope to improve. Across 2025 we’ll be rolling out a number of projects with this in mind:
· The launch of a new, purpose-built customer portal. This will be an exclusive cloud based platform which will enable the ICP and/or adopting networks to see where a project is at, monitor progress, track key milestones and have access to information when they need it
· The development of our customer journey. Our customer requirements can vary considerably and to best serve individual needs we want to clearly understand what support and positive impact we can provide from contract to completion. We’ll be running workshops later in the Spring with the CLM team and will of course be asking for customer input too
· We’ll be investing in strategic external marketing and communications for the first time. A big step forward for us, but we have a lot of knowledge across our team and we want to share it with others, helping the industry to get to grips with everything there is to know about the landrights sector.
The journey to net zero
I’m pleased to see the UK’s priorities for achieving net zero haven’t changed with the new Government. So, our role in supporting our customers remains strong – though I will use this opportunity to issue a reminder about the improvements we identified for EV landrights, which have sped up the process immeasurably for so many of our customers.
I also wanted to comment on how the journey to net-zero is changing the landscape as we know it, or knew it, for the electrical sector. There is a definite shift in the nature of roles and career opportunities out there now and with this, is the expectation of how companies should be looking to develop their staff – something which I am personally very passionate about.
Employee engagement
And on the subject of employee development, our continued investment in the team at CLM remains my highest priority. Our four-day week is now part of the furniture, and over the past year we’ve dedicated time to mental health awareness, wellbeing days and on how retain an atmosphere amongst the team which reflects how they want to work. In 2025, we’ll take this further with our ‘25 in 25’ Wellbeing Strategy. This initiative will deliver 25 impactful programmes aligned with our Four Pillars of Wellbeing, promoting health, happiness, and balance for every team member.
Financial performance
A huge thank you goes to all our team members for the hard work they put in to help us achieve our 23/24 target ahead of schedule. However, that means we’ve set ourselves some bold growth targets for 24/25, but with such a strong team in play, I know we can achieve this.
Working with our customers
I’ve already touched on how we’re working to improve our customer communications in terms of our new portal and our customer journey, but we wouldn’t be here if it wasn’t for you. So, I wanted to make of point of saying, please continue to provide us with feedback, tell us how we’re doing, what we could do better etc, because we really want to be the best we can be.
2024 highlights
Before I sign off, I need to shout about some achievements which we’ve celebrated at CLM this year:
· We’ve been crowned the Peterborough Business Awards, Small Business of the Year 2024 and I’ve recently been shortlisted as a Finalist in The BusinessDesk.com’s East Midlands’ Leadership Awards – winners are to be announced in March
· Amongst our significant completions for the year were: the bp pulse GigahubTM at Birmingham’s NEC Campus; Merseyside Fire & Rescue Authority’s new state of the art training facility; AFC Bournemouth’s new training facility; and ARK data centre’s Longcross Park.
· And from our team: Nicky has seamlessly transitioned within the business from office to home-based working; Chris has developed a training presentation to introduce ICPs to landrights and the support CLM can provide; We’ve trained more MHFAs this year; Kat has successfully trained two new admin starters and transitioned two existing team members to trainee PCs. Overall, an excellent picture of how CLM has performed.
And I think that’s about it.
Thank you once again for your valued custom. We look forward to continuing our relationship with you.
Happy 2025,
Laura Wilson
Director
